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	<title>Ardismg &#187; Marketing</title>
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		<title>Buyer Behavior</title>
		<link>http://www.ardismg.com/buyer-behavior/</link>
		<comments>http://www.ardismg.com/buyer-behavior/#comments</comments>
		<pubDate>Mon, 08 Feb 2010 05:53:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Marketing]]></category>

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		<description><![CDATA[Buyer behavior differs among nations and often among market segments within a country. Marketers must carefully match their marketing strategies to local customs, tastes, and living conditions. Even McDonald’s decided to tweak its standard hamburger fare to cater to diverse international tastes. The world’s largest fast-food marketer offers vegetarian burgers in parts of India; some [...]]]></description>
			<content:encoded><![CDATA[<p>Buyer behavior differs among nations and often among market segments within a country. Marketers must carefully match their marketing strategies to local customs, tastes, and living conditions. Even McDonald’s decided to tweak its standard hamburger fare to cater to diverse international tastes. The world’s largest fast-food marketer offers vegetarian burgers in parts of India; some Australian outlets include beets as a condiment; beer can be purchased in German outlets; and wine is on the menu in French McDonald’s restaurants.<br />
The Coca-Cola Company, which generates 63 percent of sales and 75 percent of total profits from international markets, varies its product emphasis in different parts of the world. In<br />
Japan, it heavily promotes Leaf, a new canned-tea product that has become a hot seller there.<br />
The reason for the shift: Soft drinks make up only 20 percent of nonalcoholic beverage sales in Japan. TelePizza is another international venture that adapted its products to local preferences and customs. Founder Leopoldo Fernandez Pujals exemplifies today’s international entrepreneurial ventures. Pujals is Cuban-born, American reared and educated, a Vietnam veteran, and now a businessman based in Madrid, Spain. Ten years ago, Pujals invested $100,000 in savings to launch his new business, TelePizza. Using local teenagers to test his pies, he determined the best combination of ingredients for his market before opening the doors for business. TelePizza now controls 60 percent of Spain’s pizza market and has grown to more than 600 outlets in Europe and South America. Many of his strategies have been based on previous winners in the international fast-food industry—cleanliness from McDonald’s, speedy home delivery from Domino’s, and sit-down comforts from Pizza Hut. Using a centralized delivery service and computerized ordering systems, customers can call one number to order anything from shrimp curry to pizza topped with trout flakes and have it delivered by bicycle to their door.<br />
In some instances, international marketers succeed in changing local buyer behavior by introducing new marketing strategies that have been well-received in other countries. Johnson &amp; Johnson (J&amp;J) recently debuted RoC, a 40-year-old French line of skincare products, in an attempt to leverage its strong European brand. J&amp;J marketers are targeting both the mass- market brand of L’Oreal and prestige department-store brands such as Clinique)Failure to adapt to local preferences can create costly problems, as Kellogg cereal marketers can attest. Kellogg had enjoyed success in both the United States and England and was eager to expand into other European markets. Lured by expected higher prices and profit margins, cheaper television advertising time, and fewer competitors, Kellogg opened a manufacturing plant in Italy to supply what appeared to be a market with high growth potential. But Italians do not eat corn flakes; they consider corn a product more likely to be fed to livestock; and those few cereal fanciers typically buy from health-food stores. Had Kellogg marketers bothered to check consumption data, they would have known the task they faced. On average, Italians consume 1.1 pounds of cereal annually—hardly a drop in the bucket compared to 11.7 pounds in the United States and 14.5 pounds in Britain. The U.S. firm began making inroads in the land of la Dolce Vita and then began linking its products to Italian food habits. For example, an ad for Crunchy Nut Corn Flakes features an Italian farm family eating breakfast outside their old stone house while their child is talking on a cell phone—an essential part of 21st-century Italian life. Eventually, Kellogg’s market share floated up to 60 percent of Italy’s total dry—cereal sales.<br />
Differences in buying patterns require marketing executives to complete considerable research before entering a foreign market. Sometimes the marketer’s own organization or a U.S.- based research firm can provide needed information. In other cases, only a foreign-based marketing research organization can tell marketers what they need to know. Whoever conducts the research, investigators must focus on six different areas before advising a company to enter a foreign market:<br />
1. Demand. Do foreign consumers need the company’s good or service?<br />
2. Competitive environment. How do supplies currently reach the market?<br />
3. Economic environment. What is the state of the nation’s economic health?<br />
4. Social-cultural environment. How do cultural factors affect business opportunities?<br />
5. Political-legal environment. Do any legal restrictions complicate entering the market?<br />
6. Technological environment. To what degree are technological innovations used by consumers in the market?</p>
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		<title>Market Size</title>
		<link>http://www.ardismg.com/market-size/</link>
		<comments>http://www.ardismg.com/market-size/#comments</comments>
		<pubDate>Mon, 08 Feb 2010 05:50:43 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://www.ardismg.com/?p=28</guid>
		<description><![CDATA[Today, it is rare to find a U.S. firm that never ventures outside its domestic market. Even if it deals primarily with the U.S. market, which is huge in its own right, it may look overseas for raw materials or component parts or it may face foreign competition in its home market. Those who venture [...]]]></description>
			<content:encoded><![CDATA[<p>Today, it is rare to find a U.S. firm that never ventures outside its domestic market. Even if it deals primarily with the U.S. market, which is huge in its own right, it may look overseas for raw materials or component parts or it may face foreign competition in its home market. Those who venture abroad may find the international marketplace far different than the domestic one they are accustomed to. Market sizes, buyer behavior, and marketing practices all vary. To be successful, international marketers must do their homework, capitalize on similarities, and carefully evaluate all market segments in which they expect to compete.</p>
<p>From the dawn of civilization until the lSOOs, world population grew to about 1 billion people. It almost doubled by 1900, and today over 6 billion people inhabit the planet. According to Census Bureau projections, world population will increase to nearly 8 billion in the next 25 years. Ninety-six percent of the increase in world population occurs in less-developed regions such as Africa, Asia, and Latin America. Population growth rates in affluent countries, however, have slowed to 0.4 percent annually—one fifth the annual growth of less-developed countries. What this all means is that, over the next quarter-century, firms will have to adapt their goods and services to meet the needs and wants of consumers in developing countries.<br />
One-fifth of the world’s population—l.2 billion people—lives in China, for example, but less than one in 20 resides in the United States. Africa is growing fastest at 2.8 percent a year, followed by Latin America at 1.9 percent and Asia at 1.7 percent. Average birth rates are dropping around the world due to family planning efforts, but death rates are declining even more rapidly. However, in Africa the birth rates are still high (6 children per woman), and Indian women average 3.4 children. European birth rates have fallen considerably, and couples average only 1.5 children. This could present economic challenges as the age distribution shifts due to the low birth rate.’4<br />
The world marketplace is increasingly an urban marketplace. Today, almost 50 percent of its people live in large cities. As a result, city populations are swelling: 39 cities currently have a population of 5 million or more. Mexico City, whose population of 18 million ranks it as the world’s largest city; is expected to grow to 31 million by 2010. Increased urbanization will expand the need for transportation, housing, machinery, and services.<br />
The growing size and urbanization of the international marketplace does not necessarily mean all foreign markets offer the same potential. Another important influence on market potential is a nation’s economic development stage. A subsistence economy offers a different environment than that of a newly industrialized country or an industrial nation. In a subsistence economy, most people engage in agriculture and earn low per-capita incomes, supporting few opportunities for international trade. In a newly industrialized counny, such as Brazil or South Korea, growth in manufacturing creates demand for consumer products and industrial goods such as high-tech equipment, The industrial nations, including the United States, Japan, and western Europe, trade manufactured goods and services among themselves and export to less-developed countries. Although these wealthy countries account for just a small percentage of the world’s population, they produce over half of its output.<br />
As a nation develops, an increasingly affluent, educated, and cosmopolitan middle class emerges. India’s middle class includes nearly 300 million people, a number larger than the entire population of the United States. India’s processed food producers and marketers are now facing global competition as a result of economic reforms and market liberalization. The greatest concerns for foreign companies seeking new markets in India is overcoming inadequate and restricted marketing channels. However, significant opportunities can be found through joint ventures and strategic alliances. International marketers see similar growth in middle-income households occurring in the booming East Asian economies like China, Thailand, Singapore, South Korea, and Hong Kong, as well as in Mexico, South America, and sub-Saharan Africa. These new middle-class consumers have both the desire for consumer goods, including luxury and leisure goods and services, and money to pay for them.</p>
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		<title>Benefits of Going Global</title>
		<link>http://www.ardismg.com/benefits-of-going-global/</link>
		<comments>http://www.ardismg.com/benefits-of-going-global/#comments</comments>
		<pubDate>Mon, 08 Feb 2010 05:46:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://www.ardismg.com/?p=26</guid>
		<description><![CDATA[Besides generating additional revenue, firms are expanding their operations outside their home country to gain other benefits, including new insights into consumer behavior, alternative distribution strategies, and advance notice of new products. By setting up foreign offices and production facilities, marketers may learn new marketing techniques and gain invaluable experience.
Global marketers are typically well-positioned to [...]]]></description>
			<content:encoded><![CDATA[<p>Besides generating additional revenue, firms are expanding their operations outside their home country to gain other benefits, including new insights into consumer behavior, alternative distribution strategies, and advance notice of new products. By setting up foreign offices and production facilities, marketers may learn new marketing techniques and gain invaluable experience.<br />
Global marketers are typically well-positioned to compete effectively with foreign competitors. With the fall of Soviet Russia came the rise of a new economy. Although Russia has a well-deserved reputation for being a difficult market to enter, Western companies flocked to the 150 million, product-starved consumers, and many have found the effort worthwhile. A major key to achieving success in foreign markets is a firm’s ability to adapt its products to local preferences. For decades, Bestfoods, makers of Hellmann’s mayonnaise, has marketed different mayonnaise recipes around the world. The special recipe for Russia, for example, is a near-liquid version that is much blander than the U.S. version. Unlike Americans, who spread mayonnaise on bread, Russians pour it over vegetables) Hellman’s has been one of the few foreign companies that has been successful in its marketing efforts to Russia. Its greatest competitive threat comes from state-owned leader Moszhircom mayonnaise.<br />
Another method used by international marketers before entering foreign markets is to conduct transcontinental product testing. Procter &amp; Gamble is a veteran of global marketing but only recently began to develop truly global products. Swiffer, a lightweight mop with disposable cleaning cloths that use static electricity to pick up dust, hair, and other dirt, was test marketed in Cedar Rapids, Iowa, and in Sens, France, before its global launch. It was found to be successful in both markets. The name Swiffer is meant to convey speed and ease of use and is used in promotions as both a noun and a verb, as in “Let’s Swiffer the floor.” As one P&amp;G spokesperson explained, “The more that we truly explore consumers on a global basis, the more we find that they’re really more alike than they are dissimilar.” Global testing was also used for P&amp;G’s Dryel home dry-cleaning products. Test sites for Dryel were in Ohio and Ireland.<br />
Since firms must perform the marketing functions of buying, selling, transporting, storing, standardizing and grading, financing, risk taking, and obtaining market information in both domestic and global markets, some may question the wisdom of treating international marketing as a distinct subject. After all, international marketing is marketing; a firm performs the same functions and works toward the same objectives in domestic or international marketing. As the chapter will explain, however, both similarities and differences influence strategies for international and domestic marketing.</p>
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		<title>From Transaction-based Marketing To Relationship Marketing</title>
		<link>http://www.ardismg.com/from-transaction-based-marketing-to-relationship-marketing/</link>
		<comments>http://www.ardismg.com/from-transaction-based-marketing-to-relationship-marketing/#comments</comments>
		<pubDate>Fri, 13 Nov 2009 04:08:19 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://www.ardismg.com/?p=14</guid>
		<description><![CDATA[As marketing enters the 21st century, a significant change is taking place in the way companies interact with customers. The traditional view of marketing as a simple exchange process—a concept that might be termed transaction-based marketing—is being replaced by a different, longer-term approach.
Traditional marketing strategies focused on attracting customers. The goal was to identi15 prospects, [...]]]></description>
			<content:encoded><![CDATA[<p>As marketing enters the 21st century, a significant change is taking place in the way companies interact with customers. The traditional view of marketing as a simple exchange process—a concept that might be termed transaction-based marketing—is being replaced by a different, longer-term approach.<br />
Traditional marketing strategies focused on attracting customers. The goal was to identi15 prospects, convert them to customers, and complete sales transactions. But today’s marketers realize that, although it remains important, attracting new customers is only an intermediate step in the marketing process. Marketing efforts must focus on establishing and maintaining mutually beneficial relationships with existing customers. These efforts must expand to include suppliers and employees, as well.<br />
This concept, called relationship marketing, refers to the development, growth, and maintenance of long-term, cost-effective exchange relationships with individual customers, suppliers, employees, and other partners for mutual benefit. It broadens the scope of external marketing relationships to include suppliers, customers, and referral sources. In relationship marketing, the term customer takes on a new meaning. Employees serve customers within an organization as well as outside it; individual employees and their departments are customers of and suppliers to one another. They must apply the same high standards of customer satisfaction to intradepartmental relationships as they do to external customer relationships. Relationship marketing recognizes the critical importance of internal marketing to the success of external marketing plans. Programs that improve customer service inside a company also raise productivity and staff morale, resulting in better customer relationships outside the firm.<br />
Relationship marketing gives a company new opportunities to gain a competitive edge by moving customers up a loyalty hierarchy from new customers to regular purchasers, then to loyal supporters of the company and its goods and services, and finally to advocates who not only buy the company’s products but recommend them to others. By converting indifferent customers into loyal ones, companies generate repeat sales. The cost of maintaining existing customers is far below the cost of finding new ones, and these loyal customers are profitable ones.<br />
Programs to encourage customer loyalty are not new. Visa teams up with Holiday Inn resorts and hotels during peak vacation months. Holiday Inn advertisements target families, offering a “kids eat free, stay free” program. In addition, travelers who use their Visa cards to stay at one of over 1,000 participating hotels receive a Kids’ Activity Book with valuable coupons. Visa has a similar program with Best Western; vacationers who use their Visa card to purchase a Summer Adventures Fun Plan also receive a Fujifilm QuickSnap camera with free film processing, a DC Comics activity book, and Internet software from AT&amp;T WorldNet Service. Best Western lodgers can also enter a sweepstakes using their Visa card.<br />
Effective relationship marketing relies heavily on information technologies such as computer databases that record customers’ tastes, price preferences, and lifestyles along with the increase of electronic communications. This technology helps companies become one-to-one marketers that gather customer-specific information and provide individually customized goods and services. The firms target their marketing programs to appropriate groups, rather than relying on mass-marketing campaigns. Companies who study their customers’ preferences and react accordingly gain distinct competitive advantages.<br />
Firms in the service industry, from retailers to hotels to airlines, are among the leaders in relationship marketing. Their staff members have many opportunities to meet customers personally and build loyalty and repeat business. Rewards for frequent buyers of a firm’s goods or services, such as hotel programs that reward frequent visitors with free<br />
room stays and other travel discounts, are another form of relationship<br />
marketing.</p>
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		<title>How Marketers Use the Web</title>
		<link>http://www.ardismg.com/how-marketers-use-the-web/</link>
		<comments>http://www.ardismg.com/how-marketers-use-the-web/#comments</comments>
		<pubDate>Wed, 21 Oct 2009 04:05:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://www.ardismg.com/?p=12</guid>
		<description><![CDATA[Companies are rushing to establish themselves on the World ‘Wide Web. American Airlines’ Web-based revenues grow some 22 percent each month. Dell computer reaps a 30 percent higher profit margin for each machine it sells on the Web than from any other channel. National Semiconductor uses the Web as a global communication tool for delivering [...]]]></description>
			<content:encoded><![CDATA[<p>Companies are rushing to establish themselves on the World ‘Wide Web. American Airlines’ Web-based revenues grow some 22 percent each month. Dell computer reaps a 30 percent higher profit margin for each machine it sells on the Web than from any other channel. National Semiconductor uses the Web as a global communication tool for delivering up-to-the-minute product information without any direct mail or advertising costs. The stories of new-found riches on the Web are too numerous to list. The point being that the XVeb offers practical strategies to everyone in business can use to increase sales and profits.29<br />
The Web offers marketers a powerful, yet affordable way to reach customers across town or overseas, at almost any time, with interactive messages. The online techniques that companies use to market their businesses fall into four broad categories: interactive brochures, virtual storefronts, information clearinghouses, and customer service tools.<br />
• Interactive brochures that provide company and product information are among the most popular high-tech marketing applications. These range from simple, one-page electronic flyers to multimedia presentations. When American Airlines’ travelers need information, they can simply log on to AA.com to get instant access to their AAdvantage account, browse programs and services, make reservations, and check out special benefits available to them as members of American’s frequent flyer programs.<br />
• Online newsletters provide current news, industry information, and contacts and links for internal and external customers. Web Commerce Today, a monthly online newsletter, helps merchants plan, design, manage, and promote retail or business-to-business Web stores.<br />
• The virtual storefront takes the interactive brochure one step further and allows customers to view and order merchandise. Bluefly.com is one such Web site that offers one- stop shopping for people who want to avoid the crowds of a shopping mall and who want to shop from home. Bluefly carries merchandise from designer clothiers, gifts, home decor items, and more. Figure 1.8, the home page for Bluefly, gives visitors information on special sales and customer services such as return policy.<br />
Web stores can be stand-alone operations or grouped in cybermalls with links to 30 to 100 participating retailers. Some use popular national retailers to “anchor” the malls and draw traffic. Among the cyberstores at MCI Marketplace are Borders Books and Music, Day-Timers, Hammacher Schlemmer, L’Eggs, The Mac Zone, Nordstrom, and PC Zone.<br />
• Infonnation clearinghouses provide in-depth product information. Shoppers can ask questions and get online answers, and companies can hold virtual meetings (online conferences) and sponsor discussion groups. The World Wildlife Fund (WWF) maintains a Web site that provides information about the organization and its conservation activities. With 4.7 million supporters and a global network active in over 100 countries, WWF’s primary mission is to protect nature. Site visitors can obtain membership information and learn about publications, cuno raising campaigns, ecincatiorral programs, and curtent conservation issues facing the world today.<br />
• The Web can also be a customer service tool. Consumers can order catalogs, refer to lists of frequently asked questions with ails wets, place semce orders online, and send questions to company representatives. For instance, they can access many Kraft Foods Web sites, such asjell-o.com, to obtain information on Kraft’s many products, learn new recipes, ask quesdons about cooking, and even buy merchandise online.</p>
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